Ask an Attorney Portal FAQs
As a client of myHRcounsel, you now have access to our Ask an Attorney Portal. Here are some of our most frequently asked questions. If you have additional questions, contact us at: info@myhrcounselstg.wpenginepowered.com
Q: How can I make changes to my name, email or password?
A: To make changes to your name, email or password, click the circle icon with your initials on the top right side of the screen in the Ask an Attorney Portal, then click “Profile.” Once you have made the desired changes, click “Submit,” and those changes will be updated.
Q: I am unable to login or forgot my password, what can I do?
A: If you are having issues logging in, there are a few troubleshooting options that you can do. The first is to refresh your browser, then enter your email in all lowercase, then enter your password and login. If that does not work, contact us at: info@myhrcounselstg.wpenginepowered.com, or by using the live chat feature at: myhrcounselstg.wpenginepowered.com
Q: Can I add an additional user for my organization?
A: Due to privacy and security, users are unable to add an additional user for their organization. To request an additional user, contact us at: info@myhrcounselstg.wpenginepowered.com
Q: How do I ask legal questions?
A: To ask our team of attorneys any questions you may have, login to the Ask an Attorney Portal, and click the blue “Create Ticket” button on the dashboard, or by clicking the “Ask an Attorney” tab on the left hand side of your screen, then click “Create Ticket.”
Q: How do you access attachments in the ticket?
A: To access attachments in your tickets, click the tab that says “Files” on the righthand side of the tab that says “Conversation”. Once you are viewing the attachments, download by clicking the link directly.
Q: How can I re-open an old ticket?
A: To re-open a previously closed ticket, navigate to and click on the ticket you would like to re-open. Once you have that ticket opened on your browser, click the blue “ReOpen Ticket” button on the righthand side of your screen.
Q: Why do the attorneys need to run a conflicts check?
A: As attorneys, we are ethically required to ensure we have no conflicts of interest, such as representation, involving the individual in question before we can advise. This is to your benefit, as it ensures our commitment to your matter is not affected by a commitment we may have to other individuals. Your communications with our attorneys are still confidential and protected by attorney client privilege.
Q: How do I reassign a ticket to a different member of our organization?
A: Sometimes you may wish to transfer a project to another member of your team, but to protect your privacy and security, your tickets can be viewed only by the individuals whom you grant access upon opening. You can either open up a new ticket and CC the relevant user, or have that user open up their own ticket to continue the file.
Q: Is it possible to be able to view the tickets for all of the users of my organization?
A: Yes, it is possible, if you have the permission of the other users. To make this change to your account, we need to update the permissions from our end. Contact us at: info@myhrcounselstg.wpenginepowered.com for any account changes.
Q: Where can I view previous tickets?
A: You can view all previous tickets by clicking the “Ask an Attorney” tab on the left of your screen, then clicking the “Closed Tickets” tab.
Q: How do I begin the employee handbook process?
A: To begin our employee handbook creation process, you may follow the instructions on the “Employee Handbook” button under “Tools” on our Ask an Attorney Portal dashboard, or simply open up a new ticket for our attorneys. Learn more in our Employee Handbook FAQs.
Q: How do you download documents from the HR/Business Solutions Center?
A: To download, simply click on the desired document that you wish to download, and it will download directly to your computer.
Q: Which web browser do you recommend for the Ask an Attorney Portal?
A: We recommend using Google Chrome, or Mozilla Firefox.
Q: Do you have a hotline to call?
A: No, at this time we ask that all legal questions are opened directly in the Ask an Attorney Portal. If necessary, our attorneys can organize a time for a phone call.
Q: I would like to upgrade my account, how do I do that?
A: Contact us at: info@myhrcounselstg.wpenginepowered.com, and a member of our sales team will contact you.